The Tax Administration of Kosovo wants to inform all citizens that the Call Centre will receive calls (denunciations) from 08:00 to 16:00. The shortening of call reception working hours has been made taking into account the reduced number of calls (denunciations) by the citizens to the Call Centre as well as the situation we are facing as a result of the COVID-19 virus.
The teams in charge from the TAK regions and Large Taxpayer Directorate (LTD) will handle cases from 08:00 to 16:00.
It is worth noting that since the implementation of the decision of the Ministry of Finance and Transfers, from 12 March to 22 March 2020, TAK has received a total of 3,705 calls or denunciations concerning businesses which have raised prices and other tax irregularities.
We have also received 1,091 calls for non-implementation of the decision of the Government of the Republic of Kosovo to close businesses until the situation created as a result of the COVID-19 virus is overcome.
For all denunciations reported to TAK from 12 March to 22 March 2020, verifications were made to 1, 621 businesses, while such verifications confirmed legal violations by 246 businesses and these cases were forwarded to the Mandatory Fines Unit (within TAK) in order to issue punitive decisions based on inspection reports as well as in accordance with legal provisions. Whereas regarding other violations that were outside the scope of TAK, found in 42 businesses, such cases of violations were forwarded to the Market Inspectorate.
It is worth noting that the reason why there is a discrepancy between the number of reports and the number of activities carried out in the field (3,705 reports versus 1,621 field verifications) is because citizens have reported dozens of times about the same businesses.
TAK invites all citizens to report to the following two hotlines: 0800 80 800, which is free of charge, and 038 222 165. These two hotlines will be open from Monday to Friday from 08:00 to 16:00.